Acceptable Use Policy

Clients may use the platform to automate legitimate business communications including:

• Answering inbound phone calls
• Scheduling appointments
• Customer service interactions
• Responding to inquiries
• Managing business communications

Clients may not use the services for activities including but not limited to:

Fraud or Deception

• Impersonating another business or person
• Misleading customers about identity or intent
• Scams or fraudulent schemes

Harassment or Abuse

• Abusive communications
• Harassment of individuals
• Threatening or harmful messaging

Illegal Communications

• Unlawful telemarketing
• Robocalls that violate applicable laws
• Spam messaging without consent

Misuse of AI Systems

• Attempting to manipulate or exploit system vulnerabilities
• Generating harmful or deceptive automated responses
• Using the system to spread misinformation

Infrastructure Abuse

Clients may not attempt to:

• Disrupt service infrastructure
• Overload systems
• Bypass security protections

Clients must comply with all applicable communication laws including:

• TCPA (Telephone Consumer Protection Act)
• CAN-SPAM
• Call recording consent laws
• Privacy regulations

Clients are responsible for obtaining proper consent for automated communications where required.

If a client violates this policy, we may:

• Suspend services
• Terminate accounts
• Report illegal activity to authorities where required

This policy may be updated periodically. Continued use of services constitutes acceptance of any updates.