Privacy Policy

Last Updated: March 12, 2026

This Privacy Policy describes how Ottamate AI LLC, doing business as Calls Made Easy ("Company," "we," "our," or "us"), collects, uses, and protects information when clients and end users interact with our services.

1. Information We Collect

We may collect several types of information when our services are used.

Client Account Information

When businesses register for or use our services, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing details
  • Company information
  • Service configuration settings

Customer Communication Data

When the AI receptionist interacts with callers or contacts, the system may process:

  • Phone numbers
  • Call recordings
  • Call transcripts
  • SMS messages
  • Appointment information
  • Customer names and contact details
  • Conversation metadata

This information is processed to provide automation services.

Technical and Usage Data

We may also collect technical data such as:

  • IP addresses
  • Browser information
  • Device information
  • Interaction logs
  • System performance metrics

This helps us improve system reliability and security.

2. How We Use Information

We use collected data for purposes including:

  • Operating and delivering our services
  • Routing and processing calls and messages
  • Generating AI responses
  • Scheduling appointments
  • Maintaining service reliability
  • Improving system performance
  • Preventing fraud and abuse
  • Complying with legal obligations

We do not sell personal information to third parties.

3. AI Processing of Communications

Our services utilize artificial intelligence systems to process communications such as phone conversations, SMS messages, chat interactions, and appointment scheduling requests.

These systems may analyze or process communications in order to generate automated responses or perform requested actions.

Clients are responsible for notifying their customers when AI systems are being used if required by law.

4. Third-Party Service Providers

Our services rely on third-party infrastructure and technology providers. These providers may process data in order to deliver services, including but not limited to telephony platforms, AI model providers, CRM systems, cloud hosting providers, messaging providers, and analytics tools.

These providers process data in accordance with their own privacy policies.

5. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Clients may request deletion of certain stored information where applicable.

6. Data Security

We implement reasonable security measures to protect information, including secure infrastructure, access controls, and encrypted communications where applicable.

However, no internet-based system can guarantee absolute security.

7. Client Responsibilities

Clients using our services are responsible for:

  • Complying with privacy laws
  • Informing customers when calls are recorded or monitored
  • Obtaining consent where required
  • Ensuring proper use of collected data

The Company does not provide legal advice regarding compliance.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated where appropriate.

10. Contact

Questions about this Privacy Policy may be directed to:

Ottamate AI LLC DBA Calls Made Easy
support@callsmadeeasy.com